--- title: "German-Speaking E-Commerce Back Office & Support Center in Tbilisi | BAUER GROUP" description: "Outsource your e-commerce back office to a German-speaking team in Tbilisi: product data, orders, returns, phone and ticket support." url: "https://bauer-group.ge/en/ecommerce-backoffice/" locale: "en" published: "2026-07-27" tokens: 4240 --- # German-speaking e-commerce back office — from Tbilisi A proven service we continue to run for existing clients and suitable cases: dedicated teams take over product data maintenance, order and returns handling, document capture — and, if you wish, customer contact by phone, email, chat and ticket. Today combined with AI-supported processes; for many tasks automation is now the better answer, and we will tell you honestly when. Led in German, GDPR-compliant, billed prepaid. **Price:** from €152 ## Trained capacity instead of a hiring search - **Trained on Shopware & Shopify** — The teams work directly in your shop system — Shopware and Shopify are standard, other systems after onboarding. - **GDPR-compliant with a DPA** — Data processing agreement under Art. 28 GDPR, documented TOMs, system access only with your approval. - **EU working hours** — Tbilisi works during your business hours — real-time handovers. Weekend coverage optional at a +25% surcharge. - **Five languages** — German and English as standard; Dutch, French and Italian at a +10% surcharge. - **Daily quality control** — German-speaking team leads spot-check tickets, calls and data work — every working day. - **Prepaid, no subscription** — You buy hour packages up front — no subscription lock-in, no automatic renewal. The e-commerce back office is a proven service we have run for years and continue for existing clients and suitable cases — today combined with AI-supported processes. Trained, German-led teams in Tbilisi work as a **back office** for everything the customer never sees, and as a **front office** for everything they hear and read. You define processes and tone of voice, we deliver the capacity — prepaid, predictable, no subscription. And where automation is now the better answer, we tell you so honestly. ## Back office: the work behind the store ### Master data and product maintenance Creating products, attributes and variants, descriptions, price and stock reconciliation, category mapping and marketplace listings. The team follows your editorial guidelines directly in Shopware or Shopify — every change is documented and traceable. ### Order, returns and complaints handling Reviewing and releasing orders, applying address and order changes, creating return cases, initiating refunds, working complaints according to your escalation scheme. The goal is an empty case queue at the end of every working day. ### Document capture and accounting support Capturing incoming invoices, credit notes and payment advices, matching documents to transactions and handing them over to your accounting in a structured format. How bookkeeping and compliance work in Georgia more broadly is covered in [Bookkeeping and compliance in Georgia](/en/knowledge/structures/accounting-compliance-georgia/). ### Data migration and special projects Store relaunches, system changes, catalogue imports, clean-up of legacy data — bounded projects that never get done in day-to-day business are handled as package projects with a defined end date. ## Front office: your customer contact, in your name On request, the team also runs your customer communication — **inbound phone, email, chat and ticket system** — under your name, with your response templates and your wording. Phone service runs on its own packages with a separate price scale (see below). Quality is safeguarded by German-speaking team leads through daily spot checks and a weekly report covering case volumes, response times and hours used. ## Where AI is the better answer Let us be direct: part of the classic back-office workload is now done better by software than by people. Standard order-status enquiries, simple boilerplate replies, bulk raw catalogue data — nobody needs an hour package for that anymore. Our teams therefore work with AI-supported processes themselves and focus on the cases where judgement, language and accountability matter: complaints and goodwill decisions, phone service, data maintenance with quality control. In the analysis call you get a sober assessment of which of your tasks can be automated and where a team remains the better answer — even if that means fewer booked hours for us. ## Prepaid packages and pricing | Tier | Price | Includes | | --- | --- | --- | | 8 hours | €152 — €19.00/h — entry package | All back-office services; Ideal for a first test; Final report | | 40 hours | €760 — €19.00/h | Fixed team member; Weekly reporting; About one week full-time equivalent | | 80 hours (Most booked) | €1,520 — €19.00/h | Half a position per month; Fixed team with backup; Weekly reporting | | 160 hours | €3,000 — €18.75/h | Full-time equivalent; Fixed team with backup; Process optimisation included | Monthly prepaid back-office packages (written casework and data maintenance) **Phone packages** (inbound phone service in your name) have their own scale: 8 hours for €168, 40 hours for €840, 80 hours for €1,680 and 160 hours for €3,200. The same surcharges apply across all packages: weekend coverage +25%, casework in Dutch, French or Italian +10%. All prices are plus statutory VAT. ## How onboarding works 1. **Analysis call** — Shop system, volume, processes, languages: we define the scope and size the right package. 2. **Contract, DPA and access** — Service contract plus data processing agreement under Art. 28 GDPR; system access with minimal permissions, build-up of the knowledge base. 3. **Training and test run** — The team is trained on your processes and tone of voice and works first cases under four-eyes review. 4. **Productive operations** — After around 10 working days, regular operations begin: daily quality control by the team leads, weekly reporting to you. > **Data protection is part of the contract, not a footnote** > > Georgia is a third country under the GDPR. That is why we always work with a data processing > agreement under Art. 28 GDPR, appropriate safeguards for the third-country transfer and > documented technical and organisational measures. The complete contract package is on the > table before the project starts — your data protection officer or external adviser reviews it > before the first access is granted. ## Why Tbilisi? The location combines German-led teams with staff costs that have been out of reach in the German market for years — in almost the same time zone (only two hours ahead) and with stable infrastructure. The full calculation including payroll costs, office costs and taxes is in our [location comparison Germany vs. Georgia](/en/knowledge/plan-b/germany-vs-georgia-comparison/). #### Capacity where it still pays off Volume, systems and languages are settled in the alignment call: 15 minutes, free of charge. The sober view of which tasks are better automated today and where a team remains the right answer is the initial consultation, from EUR 75. [Request an alignment call](/#contact) > *All prices plus statutory VAT. This page is a general service description and does not > replace legal or data protection advice; the specific DPA and third-country transfer setup is > agreed with your data protection officer before the contract is signed. Status: July 2026.* ## Frequent questions about the outsourced back office ### How long does onboarding take? Around 10 working days from kickoff to productive start: access and DPA in the first week, then training on your processes and a supervised test run on real cases. Simple scopes (data maintenance only) go faster. ### How is data protection handled? Through a data processing agreement under Art. 28 GDPR with appropriate safeguards for the third-country transfer and documented technical and organisational measures. The team only receives the system permissions you approve; your data protection officer reviews the contract package before launch. ### Is there a minimum term? The minimum term is one month — the smallest prepaid package. There is no subscription and no automatic renewal: after the month, you decide whether and at what size to rebook. ### What happens to unused hours? Packages are monthly packages: hours not used lapse at the end of the month. That is why we size the package to your real volume in the analysis call — better to start small and top up than to give hours away. ### How does the team scale with our growth? Packages can be scaled up or down monthly — from the 8-hour entry package to a full-time equivalent of 160 hours with backup coverage. 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